Thank you for ordering with Bombtress!
Customer satisfaction is our priority! Bombtress offers a 15-Day Return guarantee. If you are unhappy with your purchase, please feel free to contact us for return or exchange.
How To Cancel/Change Order
Orders can be canceled or changed if they are not shipped out yet. Please contact our customer service at firstname.lastname@example.org for inquiries.
How Items Can Be Exchanged/Returned
Items must be unworn, unwashed, uncut, not bleached, not colored or other restyling in it's original packaging. If the hair is altered, it will be discarded upon receipt.
How To Apply Return/Refund
1.If you believe you have received defective or incorrect items, please report via email within 15 days upon receipt. Please provide detailed descriptions, pictures or videos to the customer service email: email@example.com
2.If you need to return, please return the item according to our instructions and provide a valid tracking number for us.
3.Once we have received the returned item, we will contact you and process an exchange or a refund within 1 business day.
1.Kindly note that we DO NOT provide shipping labels.
2.Please return your package via USPS with a tracking number and we are not responsible for loss of package. We will not issue return credit without proof of receipt and delivery. You are responsible for covering shipping costs for return items.
1.Refund will be processed and returned to your original payment method in 3-10 working days.
2.If it’s buyer's responsibility(such as don't like/want, ordering wrong products/sizes), we may remove $30 from your refund as restocking fee/handling fee.
3.The $30 fee may also be charged on orders that are refused by the buyer at the time of delivery or returned due to an undeliverable address.
If you have any other questions, Please don’t hesitate to contact us via firstname.lastname@example.org. We will be here for you!