Thank you for ordering with Bombtress!
1. How long is processing, shipping, and handling?
Processing takes 1-2 business days for your order to be shipped out. Orders will be shipped via DHL to you asap, usually it takes about 3-5 days to arrive. Please make sure that your address is a physically correct. No Po box address please.
2. Can I make changes to my order?
Orders can be changed if they are not shipped out yet. Please contact our customer service at firstname.lastname@example.org for inquiries.
3. May I return my order?
Yes, we are pleased to offer a return policy on unopened hair extensions within 15 days after you receive the order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!
We are not responsible when the hair is dyed, bleached or cut.
The hair must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges anything broken.
4. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and used. Refunds are normally issued within 3 business days.
5. May I make a exchange?
Yes, you can make an exchange within 15 days. The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered, we will return the hair back to you.